FAQs
Development by DDSHOPAPPS
General
Need to get in contact with us? Head over to our contact page and our team is happy to help :)
Please allow 5-7 working days for all orders. You should receive a tracking link in a follow-up email following your order confirmation once your order is in transit.
If this time has elapsed and you have not received a tracking link or your order, contact us here and we will be happy to help :)
Some of our discount codes are restricted to a one-time use (such as your welcome code, or some promotional codes).
If you think a discount code isn't being correctly applied, contact us here and we will be happy to help :)
These things happen! No problem at all, contact us here and we will amend your delivery address for you.
If you aren't happy with your order, or need to exchange for a different size. Contact our team here and we will be happy to help :)
Our Promise To You
Love Hebden Bridge is operated by a small team of dedicated creatives, passionate about Hebden and those who live and visit here. Customer experience is always our top priority, starting behind the scenes and continuing on far beyond you receiving your order. We believe in having an open minded, inclusive relationship with our customers.
If you ever have any suggestions on how we can improve our operations, by all means let us know